™Help / FAQ
Answers before your next chapter.
Learn how research allowances, saved reports, Assignment Research Pass access, verification, and information-safety safeguards work.
Is Duty Station Explorer free?
Yes. Explore duty locations, installation profiles, original regional illustrations, and regional PCS guides without an account or paid pass. Coverage spans all six military services; use the current official references for individual requirements.
Can I buy Family Ops now?
No. Family Ops is Coming Soon. The planned $14.99 one-time pass will provide 12 months for up to two planning partners, with no automatic renewal. Purchases are unavailable until a separate launch.
What is Mil Marketplace?
Mil Marketplace brings together free duty station discovery across all six services, Army-focused Assignment Research, and upcoming Family Ops shared PCS planning. It is independent and unofficial.
Is Mil Marketplace an official Army or DoD system?
No. It is not affiliated with, sponsored by, or endorsed by the U.S. Army, Department of Defense, or any military service.
What counts as a research use?
A successfully completed new assignment research report counts as one research use. Failed research does not count.
Does reopening saved research consume another use?
No. Reopening a saved report, comparing assignments, and using Prepare do not use another research allowance.
Where does research information come from?
Research is synthesized from publicly available web sources. Reports can include source links so you can inspect the underlying information.
What does verification mean?
Verification means a source link used by the research process was returned and retained with the report. It does not mean Mil Marketplace guarantees every statement is complete, current, or accurate.
Why might some information be unavailable?
Public information may be incomplete, outdated, conflicting, or inappropriate to include. Mil Marketplace may leave a field unverified rather than fill gaps with unsupported claims.
What information should I avoid entering?
Do not enter classified information, CUI, nonpublic operational or readiness information, vulnerabilities, future operations, private contact details, sensitive personnel information, or other information inappropriate for a public-information research service.
What happens when a Free user reaches two researched assignments?
A third new assignment research is blocked server-side and an upgrade option is shown. Existing saved reports remain available to review, compare, and use for preparation.
What does Assignment Research Pass provide?
New Assignment Research Pass purchases are $9.99 one-time for 12 calendar months from successful payment and 20 total research uses. Research, Compare, Prepare, and professional printouts are included. No subscription or automatic renewal. Eligible signed-in customers can purchase from the Pricing page.
Does the annual pass reset at a marketplace cycle?
No. Its 20 total research uses remain attached to that purchase for its 12-month term, independent of marketplace cycles. Existing historical cycle purchases retain their original terms, and saved reports remain accessible after expiration.
Do annual-pass sales close with a marketplace cycle?
No. New annual purchases do not depend on marketplace sales windows. Existing cycle-based purchases retain their original terms.
How do I request a refund?
Email contact@mymilmarketplace.com. Refund requests may be considered within 7 days of purchase when no paid research allowance has been consumed. Once paid research has been used, purchases are generally non-refundable except for duplicate charges, technical failures, or where required by law. The owner reviews requests and initiates approved refunds manually through Stripe.
How do promo codes work?
An eligible signed-in user can redeem a valid code in the workspace. A promo grant applies to its configured marketplace cycle and may have expiration or redemption limits.
Can my feedback be published as a testimonial?
Only if you explicitly choose Yes when asked for testimonial consent and the owner separately approves it. Consent defaults to No. Private feedback is never automatically published, and feedback does not affect access or promotional benefits.
How can I contact Mil Marketplace?
Email contact@mymilmarketplace.com. No phone, chat, or mailing-address support channel is currently offered.